JOB DESCRIPTION
JOB TITLE
IT Technical Support Specialist
DEPARTMENT
Information Technology Services
JOB CLASSIFICATION
Full-Time Employee
REPORTS TO
Academic Dean
POSITION SUMMARY
The IT Technical Support Specialist provides technical assistance to students, faculty, and staff to ensure the effective use of technology across campus. This role involves troubleshooting hardware and software issues, providing user support for various IT systems, maintaining and configuring equipment, and supporting classroom and office technology. The IT Technical Support Specialist ensures that the institution’s technology infrastructure runs smoothly and that users have the tools they need to succeed academically and professionally.
KEY RESPONSIBILITIES
Technical Support & Troubleshooting
• Provide first-line technical support to students, faculty, and staff by responding to helpdesk tickets, phone calls, and in-person inquiries regarding hardware, software, and network issues.
• Troubleshoot and resolve issues related to desktop computers, laptops, printers, mobile devices, and other technology equipment.
• Support software applications used by the institution, including operating systems, productivity tools, learning management systems (LMS), and specialized academic software.
• Diagnose and resolve network connectivity issues, including wired and wireless access problems.
System Maintenance & Configuration
• Assist in the setup, configuration, and installation of hardware and software for new devices and systems across campus.
• Maintain and update institutional hardware and software inventories, ensuring that equipment is in good working order.
• Assist in the imaging, installation, and configuration of computers for faculty, staff, and labs.
• Perform routine maintenance tasks, such as software updates, patches, and security checks on campus devices.
User Training & Documentation
• Provide basic training to users on how to use software applications, hardware devices, and network resources effectively.
• Develop and maintain user guides, FAQs, and other support documentation to assist with common technical issues and tasks.
• Assist in conducting workshops or training sessions to help users improve their technical skills and understanding of available systems.
Collaboration & Communication
• Work closely with other IT team members, including system administrators, network engineers, and IT management, to resolve complex technical issues.
• Communicate effectively with users, explaining technical concepts in simple terms to ensure understanding and resolution.
• Assist in managing IT-related projects, such as campus-wide software rollouts or system upgrades.
Security & Data Protection
• Ensure the safe use of IT resources by adhering to best practices for data security, including password management, encryption, and anti-virus software usage.
• Assist with the implementation of security protocols to protect campus networks and systems.
• Respond to and report any security incidents, following institutional procedures.
Equipment & Classroom Technology Support
• Provide technical support for classroom technology, including projectors, audiovisual equipment, and classroom PCs.
• Set up and test technology for classes, events, and meetings, ensuring everything is functioning correctly.
• Troubleshoot and resolve issues with classroom technology during class sessions or events.
Other Duties
• Performs other duties as assigned by Academic Dean.
Education
• Associate’s degree (A.S., A.A., or equivalent) from an accredited institution in Information Technology, Computer Science, or a related field; Bachelor’s degree (B.S., B.A., or equivalent) preferred.
• Certifications in relevant areas such as Microsoft Office are a plus.
Experience
• Minimum of 1–3 years of technical support experience, preferably in a higher education environment.
• Experience troubleshooting hardware, software, and network issues in a professional setting.
• Familiarity with operating systems of LICC computers (Windows).
• Experience with classroom technology, audiovisual systems, and enterprise-level applications is a plus.
Skills
• Strong problem-solving and analytical skills with the ability to quickly identify and resolve technical issues.
• Excellent customer service skills, with the ability to communicate technical information clearly and effectively to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of networking fundamentals such as Wi-Fi configuration.
• Familiarity with software management tools and IT support best practices.
Character
• Preferably be an Evangelical, born-again person with a clear testimony of faith in Christ.
• Indicate God’s leading to service with LICC.
• Attitude of self-sacrificial servant leadership.
• Evidence of cooperative and positive relationship with LICC stakeholders.
Preferred Attributes
• Experience with remote troubleshooting tools and support.
• Knowledge of cloud-based platforms, virtual environments, and learning management systems (e.g., Blackboard, Canvas).
• Ability to handle multiple tasks simultaneously and prioritize issues effectively.
• Strong organizational skills and attention to detail.
ABOUT LICC
Vision Statement: We envision a sustainable school with deep long-term relationships among administration, faculty, staff, students, alumni and global partners.
Mission Statement: We equip people with the knowledge to serve Christ and build their nations.
Core Values: Christ Centeredness, Cultural Engagement, Church Connectedness, Committed Faculty, Comprehensive Biblical Education
Philosophy: Liberia International Christian College (LICC) is a faith-based higher education institution set in the context of a creationist Evangelical Biblical Christian tradition. It is concerned about providing excellent, context-relevant, affordable and diversified wholesome education for transforming the human situation and environment. LICC holds that essential and worthwhile education is on the back of real experience of God through Jesus Christ and the spirituality and lifestyle that spring up from it.
Revised: February 21, 2026